Customer Service Representative
Job Summary
Providing exceptional support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while ensuring compliance and enhancing customer satisfaction.
Key responsibilities:
- Handle member inquiries and complaints across various service lines, including eligibility and billing
- Document interactions and coordinate with relevant personnel to resolve complex issues effectively
- Support compliance with organizational policies and maintain confidentiality of sensitive information
Required qualifications:
- Minimum two (2) years of customer service experience or KP member-interacting experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and knowledge checks during training
- Minimum typing speed of 30 WPM, with a current typing test
- Experience with systems used within the Membership Service Contact Center (MSCC) preferred
Complete Job Description
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