Customer Service Representative
Job Summary
Providing exceptional support to members, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while ensuring compliance and customer satisfaction.
Key responsibilities
- Handle member inquiries and provide accurate information regarding services and benefits
- Document conversations and coordinate with relevant departments to resolve complex issues
- Support compliance with organizational guidelines and maintain confidentiality of member information
Required qualifications
- Minimum two (2) years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and knowledge checks during training
- Typing speed of at least 30 WPM, with a current typing test
- Demonstrated ability to manage work with minimal direction
Complete Job Description
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