Customer Service Representative

Job Summary

Providing essential support to enhance customer satisfaction, the full-time remote Customer Service Representative will manage member inquiries, resolve complex issues, and ensure compliance with organizational guidelines.

Key responsibilities

• Handle member inquiries related to eligibility, benefits, billing, and service reviews, ensuring accurate and timely responses
• Document all incoming contacts and interactions with members, maintaining compliance with privacy and confidentiality standards
• Collaborate with internal departments to gather information and resolve complaints, while promoting exceptional customer service

Required qualifications

• Minimum two (2) years of customer service or member-interacting experience required
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test within one (1) year
• Ability to effectively interact with diverse work units and understand relevant policies and processes