Customer Service Representative

Job Summary

Supporting a government client remotely, the full-time Customer Service Representative will manage incoming calls, prepare detailed reports, and engage with callers while applying critical-thinking skills in a dynamic environment.

Key responsibilities

• Answer and track incoming calls, ensuring accurate documentation of information
• Prepare and submit detailed reports in government systems and conduct database research
• Navigate multiple systems while routing and escalating calls appropriately

Required qualifications

• 3+ years of experience in a call center environment
• High school diploma or equivalent
• Proficiency in Microsoft 365, especially Microsoft Word
• Experience with telephony systems and CRMs
• Ability to pass a government security background check