Customer Service Representative

Job Summary

Working remotely in the Eastern, Central, or Mountain Time Zones, the full-time Customer Service Representative will manage caller inquiries by gathering information, coordinating with internal resources, and providing solutions to enhance health outcomes.

Key responsibilities:

• Demonstrate understanding of factors driving caller questions and perform root cause analysis
• Utilize knowledge resources to resolve issues and ensure proper documentation of inquiries
• Proactively contact external resources and make outbound calls to address and resolve client situations

Required qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of experience in a related environment using phones and computers as primary tools
• Familiarity with computer systems and ability to navigate new technologies
• Health care experience with primary/specialty appointments or health plans