Customer Service Representative

Job Summary

Supporting an important healthcare refund initiative, the full-time temporary Customer Service Representative will assist patients with inbound calls regarding their accounts and refund status while working remotely during West Coast operating hours.

Key responsibilities

• Provide support through inbound call handling and verify caller identity according to authentication procedures
• Assist callers in understanding the refund initiative and document all call interactions accurately
• Respond to patient inquiries using approved scripts and workflows while following escalation protocols

Required qualifications

• High school diploma or equivalent
• Minimum of 1 year of customer service experience, preferably in a call center or healthcare environment
• Ability to handle inbound calls efficiently in a high-volume setting
• Strong verbal communication skills for explaining billing and refund information
• Basic computer proficiency, including navigating multiple systems simultaneously