Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while ensuring compliance with organizational guidelines.

Key responsibilities

• Handle member inquiries and document all incoming contacts to determine their nature and respond to complex calls
• Initiate contact with relevant personnel to obtain information and resolve complaints effectively
• Support compliance and maintain the privacy and confidentiality of member information while documenting conversations according to procedure

Required qualifications

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated analytical and problem-solving skills