Customer Service Representative
Job Summary
Resolving patient billing concerns and implementing collection policies, the full-time Customer Service Representative will manage payment arrangements, assist patients with account balances, and ensure accurate data posting while working remotely.
Key responsibilities
- Accurately posts payments and adjustments while resolving patient billing and third-party payer concerns
- Interviews and counsels patients regarding payment arrangements and charity assistance
- Communicates workflow issues to management and answers patient inquiries promptly and courteously
Required qualifications
- High school diploma or equivalent
- One year of experience in a healthcare setting
- One year of previous customer service experience
- Knowledge of Fair Debt Collection Act and collection procedures
- Familiarity with medical terminology and coding (ICS-9 and CPT) preferred
Complete Job Description
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