Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time remote Customer Service Representative will manage inquiries related to health plan services, billing, and eligibility, while ensuring high levels of customer satisfaction and retention.

Key responsibilities:

• Handle member inquiries and provide accurate information regarding services, eligibility, and billing
• Document interactions with members and coordinate service recovery as needed
• Support compliance with organizational guidelines while maintaining member privacy and confidentiality

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Working knowledge of systems used within the Membership Service Contact Center (MSCC)