Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative will handle inquiries related to eligibility, billing, and service reviews while ensuring compliance with organizational standards.

Key responsibilities

• Manage member inquiries regarding facility, eligibility, benefit, and billing issues while documenting all interactions
• Initiate contact with relevant personnel to obtain information and resolve complex inquiries or complaints
• Support compliance with organizational policies and maintain confidentiality of member information

Required qualifications

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated analytical and problem-solving skills