Customer Service Representative

Job Summary

Providing exceptional service to clients, the full-time Customer Service Representative will address inquiries, resolve issues, and manage order processing while working remotely within the USA.

Key responsibilities:

• Handle inbound and outbound customer calls, ensuring prompt resolution of issues and maintaining accurate records of interactions
• Process customer orders accurately and collaborate with logistics teams to track order status and ensure timely fulfillment
• Act as the primary contact for vendors and trade customers, addressing inquiries and fostering strong relationships to enhance service delivery

Required qualifications:

• Minimum of 2 years of remote customer service experience
• Familiarity with customer service software and CRM systems
• Ability to manage multiple responsibilities and prioritize tasks in a fast-paced environment
• Commitment to enhancing customer satisfaction and experience
• Comfortable using AI tools to improve customer interactions and operational efficiency