Customer Service Representative

Job Summary

Providing customer service in a virtual call center environment, the part-time hourly Customer Service Representative will respond to inquiries from policyholders and providers regarding insurance policies, ensuring accurate information is delivered while maintaining compliance with company standards.

Key responsibilities

• Respond to telephone inquiries from policyholders, agents, and providers about insurance policies and claims status
• Research company records to provide accurate information and follow up on customer inquiries
• Maintain a working knowledge of company products and services while complying with privacy regulations

Required qualifications

• High school diploma or GED, with six months of related call center experience
• Ability to type at least 30 words per minute with 95% accuracy
• Intermediate computer skills and experience in a Windows-based environment
• Ability to work independently and remotely with a reliable internet connection
• Successful completion of background screening and drug tests, including THC