Customer Service Representative

Job Summary

Providing customer service in a virtual call center environment, the part-time hourly Customer Service Representative will respond to inquiries from policyholders and providers regarding insurance policies while maintaining a comprehensive knowledge of company products and services.

Key responsibilities

• Respond to telephone inquiries from clients regarding Medicare Supplement and Life Policies, providing accurate information and assistance
• Research company records to address insurance questions and perform routine transactions while complying with privacy regulations
• Initiate and complete call tracks and maintain communication with policyholders, agents, and providers regarding inquiry status and resolutions

Required qualifications

• High school diploma or GED with six months of related call center experience
• Ability to type at least 30 words per minute with 95% accuracy
• Intermediate computer skills, including data entry in a Windows-based environment
• Experience in a call center setting, preferably with long-term care insurance
• Ability to work independently and remotely, ensuring a reliable internet connection and a dedicated workspace