Customer Service Representative
Job Summary
Providing customer service in a virtual call center environment, the part-time hourly Customer Service Representative will respond to inquiries from policyholders and providers regarding insurance policies, ensuring accurate information delivery and follow-up support.
Key responsibilities
- Respond to telephone inquiries from policyholders, beneficiaries, and providers regarding insurance policies
- Access and update software system data to provide accurate information on claims status and benefits verification
- Research company records to assist customers with inquiries and perform routine transactions
Required qualifications
- High school diploma or GED; six months of related call center experience or training
- Ability to type at least 30 wpm with a 95% accuracy rate
- Experience in a call center setting, preferably with Long Term Care Insurance
- Ability to work independently and remotely, with a reliable internet connection
- Willingness to comply with company regulations regarding privacy and confidentiality
Complete Job Description
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