Customer Service Representative

Job Summary

Providing customer support in a virtual call center environment, the part-time hourly Customer Service Representative will manage inquiries related to insurance policies, including Medicare Supplement and Life Policies, while ensuring compliance with company standards and maintaining a knowledge base of products and services.

Key responsibilities:

• Respond to telephone inquiries from policyholders, beneficiaries, and providers regarding insurance questions and claims status
• Research company records to provide accurate information and follow-up on customer inquiries
• Maintain compliance with privacy regulations and document inquiry statuses and resolutions through call tracking and clerical tasks

Required qualifications:

• High school diploma or GED, with six months of related call center experience
• Ability to type at least 30 wpm with 95% accuracy
• Experience with Long Term Care Insurance preferred
• Intermediate computer skills and familiarity with Windows-based environments
• Reliable internet connection and a dedicated remote work location free from distractions