Customer Service Representative

Job Summary

Working remotely as a full-time Customer Service Representative, the successful candidate will manage inquiries related to e-store purchases, product registration, and software activation through various communication channels, while proactively reducing incoming inquiries and coordinating sales emails.

Key responsibilities

• Act as the primary contact for customer inquiries regarding e-store purchases, assisting with order tracking, pre-sales questions, and returns via phone, email, and live chat
• Assist customers with product registration, software activation, and initial product usage, while facilitating communication between end-users and internal teams
• Provide feedback on common customer issues to the e-commerce team and monitor responses to customer reviews on platforms like TrustPilot

Required qualifications

• General knowledge and interest in music technology products and brands
• At least 1 year of customer service experience
• Proficient in using Mac and PC platforms, with familiarity in Microsoft Office Suite
• High School Diploma or equivalent experience
• Experience with phone systems is a plus