Customer Service Representative
Job Summary
Seeking a detail-oriented Customer Service Representative to work remotely in a full-time capacity, responsible for providing support to participants and clients regarding Flex Benefit plans while ensuring compliance with internal policies and HIPAA guidelines.
Key responsibilities:
- Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries
- Respond to inbound calls and emails with professionalism, empathy, and clarity
- Document all customer interactions accurately in the call tracking system
Required qualifications:
- High school diploma or equivalent required
- 1-2 years of customer service experience, preferably within benefits administration or healthcare
- Experience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferred
- Experience with Alegeus (Wealthcare), Eldorado, or similar benefit administration platform preferred
- Proficient in Microsoft Office (Outlook, Excel) and Adobe Reader
Complete Job Description
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