Customer Service Representative

Job Summary

Providing essential support to enhance customer satisfaction, the full-time remote Customer Service Representative will manage member inquiries, resolve complex issues, and ensure compliance with organizational guidelines while working evening shifts.

Key responsibilities:

• Handle member inquiries across various service areas, including eligibility and billing issues
• Document conversations and respond to complex calls related to specialized product lines
• Initiate contact with relevant personnel to obtain necessary information for resolving inquiries

Required qualifications:

• Minimum two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Ability to effectively interact with diverse work units and understand relevant policies