Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative will provide accurate and timely support to members and customers, addressing inquiries related to various services and ensuring compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries across multiple service areas, including eligibility, benefits, and billing
• Document interactions and resolve complaints while maintaining compliance with organizational policies
• Initiate contact with relevant personnel to gather information and coordinate service recovery as needed

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Working knowledge of systems used within the Membership Service Contact Center (MSCC)