Customer Service Representative
Job Summary
Working full-time remotely, the Customer Service Support Representative will act as a liaison between customers and the company, resolving inquiries, maintaining accurate records, and ensuring a high level of customer satisfaction.
Key responsibilities
- Resolve customer inquiries and requests using internal systems and procedures
- Maintain accurate records and CRM data in compliance with HIPAA
- Support initiatives aimed at improving customer satisfaction and business performance
Required qualifications
- High school diploma or GED equivalent
- 2 or more years of experience in a customer service role
- 1 or more years of experience working in a contact center or call center environment
- Reliable internet connection with a minimum download speed of 50 Mbps
- Experience with software such as Microsoft Office and Salesforce
Complete Job Description
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