Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while ensuring compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries across various service areas, including eligibility and billing
• Document interactions and resolve complaints while maintaining compliance with privacy standards
• Collaborate with internal teams to obtain information and enhance customer satisfaction

Required qualifications:

• Minimum two years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Working knowledge of systems used within the Membership Service Contact Center