Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time remote Customer Service Representative will provide accurate and timely information to members, customers, patients, and providers while managing inquiries and issues related to various services and billing.

Key responsibilities:

• Handle member inquiries regarding eligibility, benefits, billing, and complaints, ensuring high-quality customer service
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Collaborate with health plan personnel to obtain relevant information and resolve customer concerns effectively

Required qualifications:

• Minimum two years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and typing test with a minimum speed of 30 WPM
• Ability to effectively interact with diverse work units and organizational departments
• Demonstrated analytical and problem-solving skills