Customer Service Representative

Job Summary

Providing high-level support to members and customers, the full-time remote Customer Service Representative will handle inquiries related to eligibility, benefits, and billing, while ensuring exceptional customer satisfaction and compliance with organizational guidelines.

Key responsibilities:

• Respond to complex inquiries and document all incoming contacts to resolve issues effectively
• Initiate contact with relevant personnel to gather necessary information for member concerns
• Evaluate data to implement appropriate actions for complaint resolution and service recovery

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Working knowledge of systems used within the Membership Service Contact Center (MSCC)