Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while ensuring satisfaction and compliance with organizational guidelines.

Key responsibilities:

• Handle complex member inquiries and document all incoming contacts to determine their nature
• Initiate contact with relevant personnel to obtain information and resolve issues effectively
• Support compliance and maintain the privacy and confidentiality of member information

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test within one (1) year
• Demonstrated analytical and problem-solving skills