Customer Service Representative

Job Summary

Providing higher-level support to members and customers, the full-time remote Customer Service Representative I will manage inquiries related to eligibility, benefits, and billing while ensuring compliance and enhancing customer satisfaction.

Key responsibilities:

• Handle member inquiries and document all incoming contacts to address complex calls related to specialized product lines
• Initiate contact with relevant personnel to obtain information necessary for resolving customer concerns
• Support compliance with organizational policies while maintaining the privacy and confidentiality of member information

Required qualifications:

• Minimum two (2) years of customer service or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and typing test with a minimum speed of 30 WPM
• Ability to effectively interact with diverse work units and understand relevant policies and processes
• Demonstrated analytical and problem-solving skills