Customer Service Representative
Job Summary
To enhance customer satisfaction, the remote Customer Service Representative will respond to inquiries via email, live chat, and phone, while collaborating with various departments to resolve complex issues and conducting follow-ups to ensure customer concerns are addressed.
Key responsibilities
- Respond promptly to customer queries through various communication channels
- Collaborate with departments to troubleshoot and escalate complex issues as necessary
- Document repetitive issues and generate informational materials to enhance customer experience
Required qualifications
- 1+ years of online customer support experience, preferably in fintech (forex/crypto)
- Excellent written and oral English skills
- Strong interpersonal and communication abilities
- Experience with customer service software, tools, and databases
- Ability to manage stressful situations effectively
Complete Job Description
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