Customer Service Representative
Job Summary
Providing exceptional support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, billing, and member services while ensuring compliance with organizational standards.
Key responsibilities:
- Handle and document member inquiries across various service areas, including eligibility and billing
- Respond to complex inquiries and escalate issues as necessary to ensure resolution and member satisfaction
- Maintain compliance with organizational policies while promoting high-quality customer service
Required qualifications:
- Minimum two (2) years of customer service or member-interacting experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and knowledge checks during training
- Minimum typing speed of 30 WPM, with a current typing test
- Working knowledge of systems used within the Membership Service Contact Center (MSCC)
Complete Job Description
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