Customer Service Representative

Job Summary

Providing essential support to enhance customer satisfaction, the full-time remote Customer Service Representative will manage member inquiries, resolve complex issues, and maintain compliance with organizational guidelines.

Key responsibilities

• Handle member inquiries related to eligibility, benefits, billing, and complaints while documenting all interactions
• Initiate communication with relevant personnel to obtain necessary information for resolving customer concerns
• Support compliance with organizational policies and ensure the privacy and confidentiality of member information

Required qualifications

• Minimum of two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 words per minute, with a current typing test
• Ability to understand and apply relevant policies and processes effectively