Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Customer Service Representative will serve as a primary contact for long-term care residents and facility partners, managing account inquiries, billing accuracy, and payment processing while working remotely Monday through Friday from 8:30 AM to 6:30 PM EST.

Key responsibilities

• Serve as the primary customer support resource for long-term care residents and facility staff regarding account inquiries and billing concerns
• Collect, review, and verify account-specific information, including billing details and insurance coverage
• Process customer payments accurately and resolve billing questions and account discrepancies in a timely manner

Required qualifications

• 1+ year of experience in a high-volume call center environment
• 1+ year of experience with health insurance billing, including Medicaid and Medicare
• 1+ year of experience in a remote, work-from-home environment
• Willingness to work Monday-Friday, with an 8-hour shift between 8:30 AM and 6:30 PM EST
• Demonstrated proficiency in working with multiple systems and Microsoft Office (Outlook, Word, Excel)