Customer Service Representative

Job Summary

Seeking experienced call center professionals, the full-time Customer Service Representative will provide excellent customer service and maintain professionalism while working remotely for a government client.

Key responsibilities

• Answer and track incoming calls, engaging and interviewing callers while applying critical-thinking skills
• Prepare and submit accurate reports in government systems and document information across multiple applications
• Route and escalate calls appropriately while conducting database and open-source research as needed

Required qualifications

• 3+ years of experience in a call center environment
• High school diploma or equivalent
• Proficiency in Microsoft 365, particularly Microsoft Word
• Experience with telephony systems and CRMs
• Ability to pass a government security background check