Customer Service Representative

Job Summary

Seeking experienced call center professionals, the full-time Customer Service Representative will support a government client by answering and tracking incoming calls, preparing detailed reports, and engaging with callers in a dynamic remote environment.

Key responsibilities

• Answer and track incoming calls while accurately documenting information
• Prepare and submit detailed reports in government systems and conduct database research
• Engage and interview callers, applying critical-thinking skills and escalating calls as necessary

Required qualifications

• 3+ years of experience in a call center environment
• High school diploma or equivalent is required
• Proficiency in Microsoft 365, particularly Microsoft Word
• Experience with telephony systems and CRMs
• Ability to pass a government security background check