Customer Service Representative

Job Summary

Providing professional and solution-focused support, the full-time Customer Service Representative will serve as the first point of contact for customers, answering inquiries and resolving concerns while working remotely.

Key responsibilities

• Serve as the initial contact for customers, delivering empathetic support and accurate information
• Document customer interactions and manage inquiries efficiently to meet performance metrics
• Collaborate with team members virtually to enhance overall service goals

Required qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Previous experience in customer service or call center environments preferred
• Proficient in CRM platforms and customer service tools
• Reliable high-speed internet connection and a dedicated workspace at home
• Flexibility to work varying schedules, including occasional evenings and weekends