Customer Service Representative
Job Summary
Providing efficient and friendly service to customers, the full-time remote Customer Service Representative will handle calls, respond to inquiries, and ensure compliance with service levels and regulations while working Monday to Friday from 8:30 am to 5 pm PST.
Key responsibilities
- Answer and service customer calls in a professional and timely manner
- Build rapport with customers and address their needs and concerns through various communication channels
- Document customer interactions accurately and follow up on outstanding issues promptly
Required qualifications
- Bilingual in Spanish is preferred
- High school diploma or equivalent, with a minimum of two years in high-volume customer service roles
- Prior experience in consumer/mortgage lending or banking is strongly preferred
- Proficiency in Microsoft Office applications and data entry
- Ability to work in a fast-paced, metrics-driven environment
Complete Job Description
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