Customer Service Representative

Job Summary

Seeking experienced call center professionals, the full-time Customer Service Representative will provide exceptional customer service, manage incoming calls, and prepare detailed reports in a remote environment.

Key responsibilities

• Answer and track incoming calls while engaging and interviewing callers using critical-thinking skills
• Prepare and submit accurate reports in government systems, ensuring all details are recorded according to procedures
• Navigate multiple systems and applications simultaneously, routing and escalating calls as necessary

Required qualifications

• 3+ years of experience in a call center environment
• High school diploma or equivalent
• Proficiency in Microsoft 365, particularly Microsoft Word
• Experience with telephony systems and CRMs
• Ability to pass a government security background check