Customer Service Representative

Job Summary

Working remotely, the entry-level Customer Service Representative will provide exceptional support to clients in a fast-paced call center environment, addressing inquiries and ensuring satisfaction within the debt resolution program.

Key responsibilities

• Deliver high-level customer service and achieve retention goals as part of the Client Services Team
• Resolve client questions and concerns promptly and professionally while building rapport through effective communication
• Manage client accounts using CRM tools and assist with enrollment information to ensure client success in the program

Required qualifications

• High school diploma or equivalent; 1 year of customer service experience preferred
• Fluency in Spanish is a plus
• Reliable internet speeds are required
• Experience in financial services, especially in banking or debt settlement, is a significant advantage
• Proficiency in Word, Excel, and Outlook