Customer Service Representative
Job Summary
Working remotely on a full-time basis, the Customer Service Representative will manage incoming calls from providers and patients regarding prescription status inquiries, assist with order delivery, and document information in computer systems while maintaining a flexible schedule during business hours of 7:00 am - 7:00 pm CST.
Key responsibilities:
- Respond to incoming calls and assist with prescription inquiries and order delivery
- Document relevant information in computer systems while actively listening to callers
- Make outbound calls to resolve issues related to prescription orders and payments
Required qualifications:
- High School Diploma / GED
- 6+ months of experience in a customer service environment using phones and computers
- Experience with Microsoft Office Suite (Word, Excel & Outlook)
- Ability to navigate and learn new computer applications
- Availability to work full-time and flexibility to accommodate shift schedules
Complete Job Description
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