Customer Service Representative

Job Summary

To support a dynamic call center environment, the part-time Customer Service Representative will handle inbound and outbound calls, providing exceptional service and building relationships with customers while working on-site initially before transitioning to remote work.

Key responsibilities

• Answer inbound calls and place outbound calls with energy and enthusiasm
• Strive for first call resolution and take ownership of customer needs and issues
• Educate customers about products and services while meeting call center metrics

Required qualifications

• High school diploma, G.E.D., or equivalent required
• Experience in a customer service role in a transaction-based environment preferred
• Ability to work independently and as part of a team
• Flexibility to work various shifts, including nights and weekends
• Consistent attendance is essential for this position