Customer Service Representative

Job Summary

Compassionately delivering exceptional customer service, the full-time Customer Service Representative will manage a high volume of inbound calls, assist callers with inquiries and issues, and create service requests in a remote environment.

Key responsibilities:

• Handle approximately 45-75 inbound calls per day, addressing inquiries and resolving issues
• Create and manage service requests while maintaining detailed documentation of customer interactions
• Adhere to regulatory and compliance guidelines, ensuring accurate and consistent information delivery

Required qualifications:

• High School Diploma or GED (preferred)
• 2-3 years of customer service experience, preferably in a phone-based environment
• Proficiency in Microsoft Office and general computer skills
• Experience with keyword searching (Boolean search skills a plus)
• Bilingual skills are a plus but not required