Customer Service Representative

Job Summary

Collaborating with core team members, the full-time Customer Service Representative will provide first-level support to customers via email and chat, manage call transfers, and maintain customer accounts in a conditional remote work environment.

Key responsibilities

• Provide timely and professional first-level support to customers via email and chat
• Assist in transferring calls between patients, pharmacies, and doctors while documenting customer interactions
• Collaborate with colleagues to share best practices and escalate unresolved issues to Tier 2 support

Required qualifications

• High school diploma or equivalent
• At least 1 year of customer service experience in a fast-paced environment
• Proficiency in English (C1)
• Ability to thrive in a high-volume, dynamic call center environment
• Willingness to work all shifts as needed by the business