Customer Service Representative

Job Summary

Collaborating with core team members, the full-time Customer Service Representative will provide first-level support to customers via email and chat, manage call transfers, and maintain customer accounts while working in a conditional remote setup.

Key responsibilities

• Provide timely and professional first-level support to customers through various communication channels
• Help transfer calls between patients, pharmacies, and doctors while documenting customer interactions
• Collaborate with colleagues and management to share insights and best practices for customer service

Required qualifications

• High school diploma or equivalent
• At least 1 year of customer service experience in a fast-paced environment
• Proficiency in English (C1 level)
• Ability to thrive in a high-volume, fast-paced call center environment
• Willingness to work all shifts as needed by the business