Customer Service Representative
Job Summary
Providing high-quality customer support, the full-time Customer Service Representative will manage customer inquiries, troubleshoot technical issues, and maintain service excellence in a hybrid work environment after an initial in-person training period in Jupiter, Florida.
Key responsibilities:
- Identify customer needs and provide direct support or guidance toward resolution
- Tackle technical problems with accuracy and create cases for all communications received
- Monitor the health of network, hardware, and software for customers while tracking escalations to completion
Required qualifications:
- High school diploma or equivalent
- Minimum of 2 years of technical customer service call center experience in a B2B environment
- Strong understanding of customer service and customer relations
- Basic understanding of software/hardware troubleshooting
- Ability to take initiative and learn new processes effectively
Complete Job Description
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