Customer Service Representative

Job Summary

Providing exceptional customer service in a fast-paced contact center, the full-time Customer Service Representative will handle inbound calls and chat messages related to Veteran care, manage appointment scheduling, and ensure first call resolution while working remotely.

Key Responsibilities

• Manages multiple tasks to meet call and chat volume, schedule adherence, and performance metrics
• Initiates and receives communications to address claims, eligibility, and benefit inquiries, while documenting interactions accurately
• Consistently demonstrates professional service skills and ensures compliance with HIPAA regulations regarding patient privacy

Required Qualifications

• High School diploma or GED
• One year of experience in a customer service role with performance metrics
• Experience using Microsoft Office products and the Internet