Customer Service Representative
Job Summary
Seeking a full-time contract Customer Service Representative, the ideal candidate will manage customer inquiries related to claims, benefits, and member services while working remotely for a duration of two months.
Key responsibilities
- Handle customer inquiries regarding claims, benefits, enrollment, and ID cards
- Resolve customer issues effectively while maintaining a high level of service
- Navigate multiple systems to provide accurate information and support to customers
Required qualifications
- High School Diploma or GED with at least 2 years of customer service experience
- Minimum of 1 year of experience in a call center environment
- Ability to achieve an 80% or above on the Customer Service Test
- Experience in the healthcare industry is preferred
- Strong verbal and written communication skills suitable for a phone-based position
Complete Job Description
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