Customer Service Representative

Job Summary

Seeking a dynamic and self-motivated Customer Service Representative, this full-time remote position will manage customer inquiries, support order fulfillment, and collaborate with internal teams to ensure exceptional service.

Key Responsibilities:

• Serve as the primary point of contact for customers and sales representatives, responding to inquiries via phone and email while maintaining accurate interaction records
• Research and process customer orders, investigate fulfillment issues, and ensure accurate order processing using SAP and related applications
• Resolve shipment-related concerns by coordinating with internal teams and communicating updates to customers

Required Qualifications:

• High school diploma or equivalent required; some college preferred
• Two to three years of prior customer service experience, preferably in a distribution or support center environment
• Proficiency in Microsoft Excel and Outlook, with experience in SAP and ticketing systems preferred
• Demonstrated ability to work independently and collaboratively within a team
• Bilingual or multilingual fluency is a plus, with desirable languages including German, Japanese, Chinese, Spanish, and French