Customer Service Representative

Job Summary

Joining a dynamic remote customer service and sales support team, the full-time Customer Service Representative will provide friendly, professional support to internal and external customers, manage inquiries, explain products and services, and process orders and returns.

Key Responsibilities:

• Manage inquiries from internal and external customers and provide exceptional support via email, phone, and Microsoft Teams
• Explain products and services clearly and effectively to customers
• Process product returns, exchanges, and recall paperwork while adhering to the monthly closing schedule

Required Qualifications:

• High school diploma or equivalent required
• 2-4 years of relevant experience in customer service, sales operations, and/or logistics
• Proficiency with ERP systems and Microsoft Office applications
• Ability to work effectively both independently and within a team
• Strong organizational and time management skills