Customer Service Representative

Job Summary

Seeking a dynamic and self-motivated Customer Service Representative for a full-time remote position, responsible for delivering exceptional customer experiences by supporting order fulfillment, resolving inquiries, and collaborating with internal teams for timely service.

Key Responsibilities:

• Serve as the primary point of contact for customers and business partners, responding to inquiries via phone and email while maintaining accurate records
• Research and process customer orders, investigate fulfillment issues, and support timely order processing using SAP and related applications
• Track shipments and resolve order-related issues by coordinating with internal teams and communicating updates to customers

Required Qualifications:

• High school diploma or equivalent required; some college preferred
• Two to three years of prior customer service experience, preferably in a distribution or support center environment
• Proficiency with Microsoft Excel and Outlook, as well as experience with ticketing or CRM platforms
• Ability to work independently, exercise sound judgment, and collaborate effectively within a team
• Bilingual or multilingual fluency is a plus, with desirable languages including German, Japanese, Chinese, Spanish, and French