Customer Service Representative

Job Summary

Seeking a proactive and empathetic Customer Service Representative, the full-time remote position will manage inbound and outbound customer support calls and emails, assisting patients with payment plans and billing inquiries while advocating for an exceptional patient experience.

Key responsibilities

• Represent company values by delivering excellent, empathetic service in all patient and provider interactions
• Handle inquiries related to account questions, billing issues, and payment plan enrollment through calls and emails
• Educate patients on digital payment options and conduct outbound conversations to resolve overdue accounts

Required qualifications

• 3+ years of customer service experience, preferably in healthcare, financial services, or payment plan servicing
• Passion for helping patients and enhancing healthcare access
• Strong problem-solving abilities with minimal supervision
• Experience in a remote work environment with reliable communication skills
• Adaptability to evolving tools and processes in a fast-paced setting