Customer Service Representative

Job Summary

Supporting a government client, the full-time Customer Service Representative will manage incoming calls, prepare detailed reports, and engage with callers while working remotely.

Key responsibilities

• Answer and track incoming calls while maintaining professionalism
• Prepare and submit accurate reports in government systems and conduct database research
• Navigate multiple systems simultaneously, accurately documenting information and escalating calls as needed

Required qualifications

• 3+ years of experience in a call center environment
• High school diploma or equivalent is required
• Proficiency in Microsoft 365, particularly Microsoft Word
• Experience with telephony systems and CRMs
• Ability to pass a government security background check