Customer Service Representative

Job Summary

To support a government client, the full-time Customer Service Representative will engage with callers, manage incoming calls, and prepare detailed reports while working remotely.

Key responsibilities

• Answer and track incoming calls, providing excellent customer service
• Prepare and submit accurate reports in government systems while navigating multiple applications
• Conduct database research and escalate calls as necessary

Required qualifications

• 3+ years of experience in a call center environment
• High school diploma or equivalent required
• Proficiency in Microsoft 365, particularly Microsoft Word
• Experience handling sensitive information and passing a government security background check
• Strong multitasking ability while communicating and inputting data