Customer Service Representative

Job Summary

To support a remote call center team, the full-time Customer Service Representative will manage incoming calls from consumers, track inquiries, and fulfill requests while ensuring compliance with performance standards and privacy policies.

Key responsibilities

• Answer incoming calls and assist consumers according to established protocols
• Track and document inquiries using applicable systems and meet quality assurance metrics
• Facilitate translation services for non-English-speaking callers as needed

Required qualifications

• High school diploma or equivalent
• 1 year of customer service experience
• 1 year of basic computer navigational skills
• 1 year of knowledge in Microsoft Office
• Bilingual in Spanish